Client Value Transformation Leader

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
About the Job:

We're seeking an exceptional Client Value Partner to join our team at TN Sweden, focusing on delivering outstanding customer experiences and driving business growth.

This is a unique opportunity to work closely with our most strategic customers, guiding them on their journey to realize value with Celonis.

You will be part of our Value Engineering team, working collaboratively to develop and implement customized solutions that meet the evolving needs of our clients.

Key Accountabilities:
  1. Strategic Partnership Development
    1. Build and maintain strong relationships with key stakeholders, including C-level executives, to drive Celonis' strategic objectives.
    2. Leverage resources from global cross-functional teams to ensure successful engagement and customer satisfaction.
    3. Mentor customers on organization design and maturity to increase adoption of our platform.
    4. Foster collaboration and knowledge sharing among team members to drive collective success.
  2. Customer Value Realization
    1. Oversee the entire customer value journey, from landing to renewal.
    2. Influence key customer stakeholders through executive communication, product knowledge, and industry expertise.
    3. Work closely with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
    4. Drive value realization and adoption within accounts, ensuring timely project completion, client satisfaction, and meeting usage and adoption targets.
  3. Community Engagement and Advocacy
    1. Organize and lead customer advisory boards to address industry-specific challenges and innovations.
    2. Represent the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback.
    3. Drive customer presence and sponsorship at key Celonis and industry events.
    4. Collaborate on innovation or new asset development in specific domains, contributing to playbooks, resources, and tools for the value engineering team.


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