
Client Value Champion
2 days ago
We are seeking an experienced Customer Success Strategist to join our team at TN Sweden. As a key member of our Value Engineering team, you will play a crucial role in driving data-driven business transformation with our most strategic customers.
Your primary focus will be on spearheading the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. You will lead extensive teams of Celonis experts to ensure the success of large-scale transformation programs, process re-engineering engagements, and implementations.
Key Responsibilities- Relationship Building: Develop and maintain strong relationships with key stakeholders, including C-level internal/external executives, embedding Celonis into their strategic objectives.
- Team Management: Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
- Mentorship: Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Leadership Development: Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
- End-to-End Value Journey: Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing).
- Influencing Stakeholders: Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Value Realization: Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Achieving Adoption Targets: Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Customer Advisory Boards: Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
- Voice of the Customer: Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
- Event Leadership: Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
- Innovation Collaboration: Collaborate on innovation or new asset development in specific domains, and contribute to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.
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