
Consultant, Client Performance
5 days ago
About This Role
We are seeking an experienced professional to join our team as a Senior Consultant, Client Success Manager.
This role is responsible for owning the post-sale relationship with clients, providing operational and optimization solutions to grow their businesses and achieve strategic growth priorities through our products and services.
You will work closely with our clients to maximize their benefits realization and value from our products by optimizing their performance in both face-to-face and card-not-present environments.
Main Responsibilities:
- Oversight of new product implementation for clients, coordinating key teams.
- Ensuring client operational goals and success metrics for their product landscape are understood.
- Building and sustaining a trusted client advocate status with key stakeholders by executing against forward-looking Client Success Plans.
- Driving initiatives to improve client adoption of products and use of self-service tools.
Requirements:
- Experience in customer success/customer services in financial services, payment cards, software, or information services industries.
- Excellent verbal, written, presentation, and interpersonal skills required.
- In-depth knowledge of the payment industry (trends, threats, competitors, regulatory environments).
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