
Enterprise Client Manager
4 days ago
Mission & Vision
We believe that by turning presentations into conversations, we can achieve better outcomes and help people listen, learn, and work better.
Key Position Responsibilities:- Account Growth Strategy Development
- Design tailored account growth strategies to drive revenue, retention, and customer satisfaction across key accounts in EMEA.
- Establish strong relationships with strategic account stakeholders, fostering trust and ensuring seamless client experiences.
- Client Engagement & Retention
- Implement client engagement models to deliver deep customer value and success.
- Identify opportunities for expansion within existing accounts, driving cross-selling and upselling initiatives.
- Promote long-term partnerships and maintain high customer satisfaction through proactive relationship-building.
- Guide and support retention and growth teams to ensure high performance and client focus.
- Align with sales, product, and marketing teams to strategize on client requirements, product roadmaps, and feedback loops.
- Performance Monitoring & Data-Driven Decision Making
- Track account performance and client success metrics, leveraging data insights to refine strategies and drive results.
- Regularly report to senior leaders on account health, growth opportunities, and potential risks.
- Market Trends Analysis & Strategic Insight
- Analyze market trends, customer needs, and competitive positioning in EMEA to identify growth opportunities.
- Represent Mentimeter AB at key industry events, conferences, and client meetings.
- Contract Renewal Negotiation & Alignment
- Lead contract renewal negotiations and manage terms aligned with client needs and company objectives.
- Ensure account strategies are aligned with legal, compliance, and financial considerations.
- 10+ years of experience selling to Enterprise clients.
- 5+ years of experience in strategic account management and leadership roles within the SaaS industry.
- Demonstrated success in driving growth and retention across enterprise-level accounts.
- Strong knowledge of value-based selling and frameworks like MEDDPICC.
- Experience in leading and developing high-performing teams.
- Excellent interpersonal and communication skills.
- Analytical mindset with data-driven decision-making capabilities.
- Fluent in English; German is a plus.
- Opportunity to lead and shape strategic account initiatives in a dynamic SaaS company.
- Innovative culture focused on long-term success.
- Professional development opportunities in a fast-paced environment.
- Tailored compensation and benefits package.
Inclusive Environment at Mentimeter AB
We strive to create a workplace where everyone feels valued, empowered, and included. We welcome applicants from diverse backgrounds.
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