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Customer Experience Optimization Specialist
4 days ago
We are a fast-growing e-commerce company that aims to provide an exceptional customer experience.
Key Responsibilities:
- Maintain accurate and up-to-date KPI reports to track performance.
- Assist in planning and coordinating team tasks to achieve goals.
- Help with staffing schedules to meet seasonal and market demands, ensuring seamless operations.
- Support the team in customer cases and take over operational tasks when needed, providing continuity.
- Assist in building feedback loops from customers to relevant departments, driving improvement.
- Participate in improvement projects to enhance the customer experience, identifying areas for growth.
- Update and maintain the FAQ section on our website, providing easy access to information.
- Ensure internal and external communication, fostering collaboration and transparency.
- Previous experience in customer service and a supportive role, demonstrating expertise.
- Ability to manage multiple tasks simultaneously while maintaining accuracy, ensuring quality.
- Strong communication skills, both independently and in a team, facilitating effective collaboration.
- Flexibility, innovation, and a willingness to grow and develop in the role, embracing challenges.
- Fluency in English required, allowing seamless communication.
- Good knowledge of Microsoft Office required, providing tools for success.
- Knowledge of Finnish or German a plus, enhancing language capabilities.
About Us:
We create innovative and functional sportswear for men and women, focusing on quality and style.
We work in a dynamic environment that values new ideas and personal development, encouraging growth.
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