Scalable Customer Experience Specialist

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We're changing the game when it comes to Employer Branding and Recruiting Online at TN Sweden. Our goal is to make every user's experience amazing.

The role of Junior Scaled Customer Success Manager is crucial to this goal. As an expert in driving commercial success and long-term happiness of our customers, you will be responsible for creating engaging experiences that empower users, helping them discover the full potential of our platform.

Responsibilities:

  • Ensure smooth renewals and handle inquiries related to contracts and invoices.
  • Develop and implement strategic plans to segment and communicate with SMB customers effectively.
  • Work closely with internal teams to address challenges proactively and provide seamless customer experiences.
  • Meet with customers to discuss key topics and ensure a smooth transition between teams.
  • Collaborate with the Digital Success Manager to create engaging content and optimize strategies based on customer trends.

Benefits:

  • Ownership of your customer base
  • Career growth opportunities
  • Top-notch product expertise
  • Diverse and dynamic work environment
  • Annual company trip
  • Freedom with responsibility.


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