Technical Customer Advocate

1 day ago


Stockholm, Stockholm, Sweden Nutanix Full time

Drive customer success in Sweden by building strong relationships and implementing tailored plans.

About the Opportunity

Nutanix is establishing a newly formed team within its organization focused on enhancing customer relationships and driving satisfaction in Sweden. The Customer Experience Manager role will play a pivotal part in this initiative, fostering a collaborative culture aimed at achieving excellence. The mission of this team is to become a trusted partner for our customers, ensuring their needs are met and fostering long-term relationships that drive the adoption and success of our solutions.

Your Role

  • Become a trusted advisor for assigned customer accounts, acting as a liaison between Nutanix technology and customer goals.
  • Develop and implement customized Customer Success Plans that align with customer objectives, conducting regular reviews to track progress and adapt as necessary.
  • Monitor and enhance customer satisfaction metrics, proactively addressing any concerns to improve overall customer experience.
  • Cultivate product adoption and expansion by leveraging technical expertise and fostering proactive engagement with customer organizations.
  • Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback.
  • Contribute to the establishment of foundational processes and best practices within the customer experience team.
  • Achieve NCX certification within a year to enhance expertise in customer experience management and establish credibility.
  • Promote customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements.

Requirements

  • 5+ years of experience in customer-facing technical roles, engaging with mid-senior level stakeholders.
  • Strong technical expertise in data center technology, virtualization, and hyper-converged solutions.
  • Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP) enhancing credibility.
  • Familiarity with architectural frameworks such as ITIL and TOGAF.
  • Proven experience in managing large-scale customer operational standards and processes.
  • Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs.
  • Customer-centric mindset coupled with a passion for driving change and developing success strategies.
  • Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.
  • Fluency in Swedish and English required for this role.


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