
Technical Customer Advocate
1 day ago
Drive customer success in Sweden by building strong relationships and implementing tailored plans.
About the Opportunity
Nutanix is establishing a newly formed team within its organization focused on enhancing customer relationships and driving satisfaction in Sweden. The Customer Experience Manager role will play a pivotal part in this initiative, fostering a collaborative culture aimed at achieving excellence. The mission of this team is to become a trusted partner for our customers, ensuring their needs are met and fostering long-term relationships that drive the adoption and success of our solutions.
Your Role
- Become a trusted advisor for assigned customer accounts, acting as a liaison between Nutanix technology and customer goals.
- Develop and implement customized Customer Success Plans that align with customer objectives, conducting regular reviews to track progress and adapt as necessary.
- Monitor and enhance customer satisfaction metrics, proactively addressing any concerns to improve overall customer experience.
- Cultivate product adoption and expansion by leveraging technical expertise and fostering proactive engagement with customer organizations.
- Collaborate with internal teams to optimize resources and ensure effective response to customer requirements and feedback.
- Contribute to the establishment of foundational processes and best practices within the customer experience team.
- Achieve NCX certification within a year to enhance expertise in customer experience management and establish credibility.
- Promote customer needs and deliver constructive feedback to influence Nutanix's product development and service enhancements.
Requirements
- 5+ years of experience in customer-facing technical roles, engaging with mid-senior level stakeholders.
- Strong technical expertise in data center technology, virtualization, and hyper-converged solutions.
- Relevant technical certifications (e.g., VCDX, VCAP, NCX, NCM, NCP) enhancing credibility.
- Familiarity with architectural frameworks such as ITIL and TOGAF.
- Proven experience in managing large-scale customer operational standards and processes.
- Exceptional communication and relationship-building skills, with a focus on advocacy for customer needs.
- Customer-centric mindset coupled with a passion for driving change and developing success strategies.
- Adept at collaborating with cross-functional teams and delivering feedback to enhance service delivery.
- Fluency in Swedish and English required for this role.
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