
Cloud Architect with Technical Leadership
8 hours ago
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Senior Technical Account Manager, Telco VerticalDescription:
Achieve the greatest value from AWS by providing strategic technical guidance and advocacy to our enterprise customers. As a Senior Technical Account Manager, you will be responsible for developing trusting relationships with customers, understanding their business needs and technical challenges. You will provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning and ensure AWS environments remain operationally healthy while reducing cost and complexity.
Key Responsibilities:
- Advise on solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
BASIC QUALIFICATIONS:
- Experience in technical engineering.
- Bachelor's degree or equivalent.
- Experience in internal enterprise or external customer-facing environment as a technical lead.
- Experience in three (3) or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture.
- Experience in design/implementation/operations/consulting with distributed applications.
- Knowledge of cloud-based architecture, cloud services and experience in customer-facing roles.
PREFERRED QUALIFICATIONS:
- Experience with AWS services or other cloud offerings.
- Experience with operational parameters and troubleshooting for three (4) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
- Experience as a technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect or in a similar role.
- Practical knowledge of 5G network architecture and call-flows and experience in troubleshooting 5G networks.
- Practical knowledge of OSS/BSS and experience in troubleshooting OSS/BSS products.
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