Executive Sales Position for ServiceNow's CRM Suite

2 days ago


Stockholm, Stockholm, Sweden Servicenow Full time
About the Role

We are seeking an Executive Sales Professional to lead our CRM Workflows product suite to market success. This role requires a strategic thinker who can leverage service management and CRM disciplines to improve customer service relationships through enhanced processes.

Main Responsibilities:

  • Develop and execute end-to-end sales strategies for customer service business process solutions.
  • Work closely with sales teams to accelerate opportunities and provide comprehensive product and industry insights to customers.
  • Coach and enable account teams with specialty solution area knowledge to effectively identify solution opportunities and manage the sales cycle.
  • Promote customer success strategies to the field to standardize CRM solution presentations and value propositions.
  • Support regional partner channels to scale pipeline generation and drive sales motions.
  • Become a trusted advisor to our community of customers.
  • Communicate competitive intelligence and activity to ensure we stay ahead of opportunities, obstacles, challenges, and red flags that may hinder ServiceNow from capturing key customer accounts.
  • Collaborate with Product Management and Product Marketing to develop key sales and go-to-market strategies and objectives.
  • Present our CRM Workflows solution at industry events and seminars.
Key Qualifications

Our ideal candidate will possess:

  • At least 5 years of solution and service-based sales experience.
  • A deep understanding of Customer Service Management, Customer Experience, or Customer Engagement business processes.
  • Excellent communication and presenting skills.
  • Ability to work in a complex matrix organization.
  • Familiarity with CRM solutions and their applications in customer service management.


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