CRM Workflows Business Development Manager

2 days ago


Stockholm, Stockholm, Sweden Servicenow Full time
Job Description

We are seeking an experienced Sales Executive to lead our CRM Workflows product suite to market success. This role requires a strategic thinker who can leverage service management and CRM disciplines to improve customer service relationships through enhanced processes.

The ideal candidate will have a strong background in solution and service-based sales, with experience working in a CRM, CSM, Customer Engagement, or CX solution provider or related high-tech environment. A deep understanding of Customer Service Management, Customer Experience, or Customer Engagement business processes and Agentic AI evolution is also essential.

Main Responsibilities:

  • Drive end-to-end sales initiatives for customer service business process solutions.
  • Work closely with sales teams to accelerate opportunities and provide comprehensive product and industry insights to customers.
  • Coach and enable account teams with specialty solution area knowledge to effectively identify solution opportunities and manage the sales cycle.
  • Promote customer success strategies to the field to standardize CRM solution presentations and value propositions.
  • Support regional partner channels to scale pipeline generation and drive sales motions.
  • Become a trusted advisor to our community of customers.
  • Communicate competitive intelligence and activity to ensure we stay ahead of opportunities, obstacles, challenges, and red flags that may hinder ServiceNow from capturing key customer accounts.
  • Collaborate with Product Management and Product Marketing to develop key sales and go-to-market strategies and objectives.
  • Present our CRM Workflows solution at industry events and seminars.
Key Qualifications

Our ideal candidate will possess:

  • At least 5 years of solution and service-based sales experience.
  • A deep understanding of Customer Service Management, Customer Experience, or Customer Engagement business processes.
  • Excellent communication and presenting skills.
  • Ability to work in a complex matrix organization.
  • Familiarity with CRM solutions and their applications in customer service management.


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