
Sales Executive for Customer Service Management
2 days ago
ServiceNow is a global leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to work smarter, faster, and better.
Job DescriptionThe Senior Solution Sales Executive will drive market success for ServiceNow's CRM Workflows product suite, built on our market-leading Now platform. This executive will leverage service management and CRM disciplines to improve customer service relationships through enhanced processes.
This position demands a highly motivated individual with strong sales, communication, and organizational skills, eager to learn and grow with a rapidly expanding company.
Main Responsibilities:
- Develop and execute end-to-end sales strategies for customer service business process solutions.
- Work closely with sales teams to accelerate opportunities, providing comprehensive product and industry insights to customers.
- Coach and enable account teams with specialty solution area knowledge to effectively identify solution opportunities and manage the sales cycle.
- Promote customer success strategies to the field to standardize CRM solution presentations and value propositions.
- Support regional partner channels to scale pipeline generation and drive sales motions.
- Become a trusted advisor to our community of customers.
- Communicate competitive intelligence and activity to ensure we stay ahead of opportunities, obstacles, challenges, and red flags that may hinder ServiceNow from capturing key customer accounts.
- Collaborate with Product Management and Product Marketing to develop key sales and go-to-market strategies and objectives.
- Present our CRM Workflows solution at industry events and seminars.
To succeed, candidates typically possess:
- Experience integrating AI into work processes or critically thinking about its potential impact.
- At least 5 years of solution and service-based sales experience within a CRM, CSM, Customer Engagement, or CX solution provider or related high-tech environment.
- A deep understanding of Customer Service Management, Customer Experience, or Customer Engagement business processes and Agentic AI evolution.
- Willingness to excel in a competitive market against stiff competition.
- Ability to communicate complex issues simply via written and oral media.
- Strong business relationship-building skills and ability to connect with C-level executives and internal/external stakeholders.
- Ability to work in a complex matrix organization.
- Pitch-perfect communication and presenting skills, with fluency in English required.
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