Senior Sales Professional for AI-Powered Solutions

2 days ago


Stockholm, Stockholm, Sweden Servicenow Full time
Business Development Role

We are looking for a seasoned CRM Workflows Business Development Manager to drive market success for our CRM Workflows product suite. This role requires a strong background in solution and service-based sales, with experience working in a CRM, CSM, Customer Engagement, or CX solution provider or related high-tech environment.

Main Responsibilities:

  • Develop and execute end-to-end sales strategies for customer service business process solutions.
  • Work closely with sales teams to accelerate opportunities and provide comprehensive product and industry insights to customers.
  • Coach and enable account teams with specialty solution area knowledge to effectively identify solution opportunities and manage the sales cycle.
  • Promote customer success strategies to the field to standardize CRM solution presentations and value propositions.
  • Support regional partner channels to scale pipeline generation and drive sales motions.
  • Become a trusted advisor to our community of customers.
  • Communicate competitive intelligence and activity to ensure we stay ahead of opportunities, obstacles, challenges, and red flags that may hinder ServiceNow from capturing key customer accounts.
  • Collaborate with Product Management and Product Marketing to develop key sales and go-to-market strategies and objectives.
  • Present our CRM Workflows solution at industry events and seminars.
Required Skills and Qualifications

Our ideal candidate will possess:

  • At least 5 years of solution and service-based sales experience.
  • A deep understanding of Customer Service Management, Customer Experience, or Customer Engagement business processes.
  • Excellent communication and presenting skills.
  • Ability to work in a complex matrix organization.
  • Familiarity with CRM solutions and their applications in customer service management.


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