Customer Value Growth Specialist

4 days ago


Stockholm, Stockholm, Sweden RELEX Solutions Full time

About the Role

We're seeking a highly skilled and motivated individual to join our Customer Success team as a Solution Success Lead. As a key member of our team, you'll play a critical role in supporting our growth targets by working closely with our CSMs.

Key Responsibilities

  • Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value.
  • Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX's growth.
  • Work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
  • Nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX's solution proposition.
  • Contribute to customer success initiatives, sharing expertise and insights globally.

Requirements

  • Retail or CPG background with at least 5 years of experience in the field.
  • Strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions, and CPG.
  • Hands-on experience with RELEX solutions or comparable systems is a strong advantage.
  • Proven track record of delivering customer value and supporting revenue growth.


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