Customer Value Growth Specialist
4 days ago
About the Role
We're seeking a highly skilled and motivated individual to join our Customer Success team as a Solution Success Lead. As a key member of our team, you'll play a critical role in supporting our growth targets by working closely with our CSMs.
Key Responsibilities
- Serve as a trusted advisor to both CSMs and customers, leveraging RELEX solutions to address customer challenges and deliver measurable value.
- Identify and cultivate commercial opportunities within existing accounts by addressing key business pain points with RELEX solutions, driving sales pipeline expansion and contributing to RELEX's growth.
- Work with multiple internal teams to tailor solutions to customer needs and deliver impactful results.
- Nurture strong relationships with customers and internal stakeholders, ensuring alignment between customer processes and RELEX's solution proposition.
- Contribute to customer success initiatives, sharing expertise and insights globally.
Requirements
- Retail or CPG background with at least 5 years of experience in the field.
- Strong understanding of end-to-end supply chain processes, including demand planning, space and assortment optimization, price & promotions, and CPG.
- Hands-on experience with RELEX solutions or comparable systems is a strong advantage.
- Proven track record of delivering customer value and supporting revenue growth.
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