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Customer Service Representative for Credit Operations
2 months ago
Unlock Your Potential in Credit Operations
We are seeking a highly motivated and results-driven Customer Service Representative to join our Nordic Consumer Credit team. As a key member of our Credit Operations department, you will play a crucial role in delivering outstanding customer care and providing first-class credit servicing to our valued customers.
About the Role
- Handle inbound and outbound calls from consumer card-members whose accounts are flagged as overdue or delinquent.
- Built significant connections with customers by offering custom solutions, consultative assistance, and first contact resolution to work out a positive outcome for the customer and American Express.
- Deliver best-in-class service while responding to customer inquiries and problems.
- Making decisions based on risk assessment and the customer profile.
- Gain commitment from customers to making payments on their overdue account and enabling them to spend on their American Express card.
- Meet and exceed quality goals, compliance regulations, and productivity targets.
- Document key information.
- Re-prioritize to adapt to the transitional environment.
What We Offer
We believe the successful candidate will have:
- Proficient in Norwegian or Swedish and English, verbal and in writing. Finnish language skill is advantageous.
- Lives and is based close to Stockholm, Sweden as we offer Hybrid roles.
- Strong analytical skills.
- Confidence in challenging customer situations.
- The ability to navigate multiple systems to service our customers.
Compensation and Benefits
We offer a competitive base salary ranging from €45,000 to €60,000 per year, depending on experience, plus bonus incentives and comprehensive benefits package, including competitive medical, dental, vision, life insurance, and disability benefits (depending on location), flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need, generous paid parental leave policies (depending on your location), free access to global on-site wellness centers staffed with nurses and doctors (depending on location), free and confidential counseling support through our Healthy Minds program, and career development and training opportunities.
About American Express
At American Express, we strive to provide continuous coaching and feedback in our colleagues' work, giving them the best chances to succeed in their roles. We also offer opportunities for professional growth and personal development in our international and dynamic company.
Join Our Team
To be eligible for this role, you must undergo a background verification check, subject to applicable laws and regulations.
