Customer Service Representative
3 weeks ago
Grow-Talent is partnering with a leading Outsourcing/BPO company to find a skilled Customer Service Representative for their Barcelona office. This role requires strong communication skills and the ability to work in a fast-paced environment.
The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service.
We are looking for an individual who is fluent in Swedish and has a strong understanding of customer needs. The ideal candidate will have previous experience in customer service and be able to work independently.
A competitive salary package is on offer, including a base salary of €45,000 per year, plus benefits such as 23 working days of paid annual leave and a dynamic working environment.
Job Description:
Company Overview:
The company is a leading Outsourcing/BPO provider with a strong presence in the industry. They value innovation, teamwork, and customer satisfaction.
Job Title: Customer Service Representative - Swedish Expert
Location: Barcelona, Spain
Employment Type: Full-time
Work Model: On-site
Responsibilities:
- Handle incoming customer inquiries and resolve issues efficiently
- Record call details in the call management system
- Maintain up-to-date knowledge of services and products
- Evaluate user needs and escalate potential service issues
- Ensure compliance with contractual SLA
- Collaborate with the team on specific projects
- Participate in regular team meetings
- Perform additional tasks as assigned by management
Requirements:
- Native / fluent in Swedish, both verbal and written
- Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience
- Advanced IT knowledge in signal path connectivity, wireless networking, music and audiovisual products
- Strong aptitude for working in a customer service environment
- Excellent customer care skills
- Ability to take ownership of calls and progress them to resolution or escalation when needed
Offer:
- Competitive salary package based on experience, skills, and performance
- Working schedule: Monday to Friday, 09:00 AM - 06 PM
- Be part of a dynamic and creative team with a positive atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential
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