Customer Service Expert for Swedish Speaking Clients

3 weeks ago


Stockholm, Stockholm, Sweden Grow-Talent Full time

Grow-Talent is seeking a Customer Service Representative to work in our Barcelona office. This role requires fluent Swedish and a strong customer service background.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, or chat
  • Record call details in the call management system
  • Maintain knowledge of services and products
  • Escalate potential service issues to senior team members
  • Adhere to project processes and procedures

Requirements:

  • Native / fluent in Swedish, with a minimum B2 level in English
  • A minimum of 1 year of customer service experience, preferably technical support
  • Advanced IT knowledge in signal path connectivity, wireless networking, music, and audiovisual products
  • Strong aptitude for working in a customer service environment

Benefits:

  • Competitive remuneration package based on experience and performance
  • Monday to Friday schedule, 09:00 AM - 06 PM
  • 23 paid annual leave days
  • Guidance and tools to reach full potential

Estimated Salary: €28,000 - €35,000 per annum, depending on experience and qualifications.



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