Customer Success Director

22 hours ago


Stockholm, Stockholm, Sweden Learnifier Full time
Unlock Business Growth with Learnifier

We're a SaaS company that empowers organizations to create, share, and manage knowledge in a seamless and engaging way. Our Learning Management System is trusted by thousands of users globally.

We're looking for a Senior Customer Success Manager to join our dynamic team in Stockholm and take our Customer Success function to the next level. In this role, you'll play a key part in ensuring that Learnifier's customers achieve exceptional value from our platform.

Your Responsibilities:

  1. Build and nurture strong relationships with customers, helping them unlock the full potential of our platform.
  2. Develop strategies to improve customer retention and reduce churn.
  3. Analyze customer data to identify opportunities for growth and address challenges.
  4. Collaborate with internal teams to align customer needs with business goals.

Requirements:

  • At least 3 years of experience in Customer Success or Key Account Management.
  • Strategic mindset and hands-on experience in developing strategies to retain customers.
  • Enterprise experience and ability to manage complex customer relationships.
  • Tech-savvy and familiar with CRM tools.
  • Exceptional communication skills in Swedish and English.


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