Customer Success Director

1 day ago


Stockholm, Stockholm, Sweden Sympa Oy Full time
Empowering Customer Success

Sympa Oy is a leading HR tech company driving growth and innovation across the Nordics. We're seeking a talented Customer Success Manager to join our team and propel customer satisfaction to new heights.

As a key member of our Customer Success department, you'll be responsible for building strong relationships with our customers, understanding their business needs, and delivering tailored solutions that drive long-term value.

Our ideal candidate is a strategic thinker with excellent communication skills, able to navigate complex customer environments and identify opportunities for growth. If you're passionate about delivering exceptional customer experiences and have a proven track record in Customer Success, we'd love to hear from you.

Key Responsibilities:

  • Develop and execute account plans to ensure maximum ROI for our customers
  • Build and maintain strong relationships with key stakeholders, including C-level executives and junior HR professionals
  • Identify and pursue expansion opportunities within existing accounts, leveraging data and CRM systems to inform decision-making
  • Collaborate closely with cross-functional teams, including Support, Sales, and Marketing, to deliver seamless customer experiences

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and professional development
  • Competitive salary and benefits package, including flexible working arrangements and access to cutting-edge technology
  • Autonomy to design and implement innovative solutions, with regular feedback and coaching from senior leaders
  • The chance to make a real impact on customer satisfaction and drive business growth through strategic partnerships


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