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Customer Journey Director
13 hours ago
At H&M Group, we believe that customer journeys are essential to driving customer loyalty and engagement. As our Customer Journey Director, you will be responsible for creating clear consumer journeys that maximize organic traffic and sales.
The ideal candidate will have a deep understanding of customer behavior, market trends, and digital technologies. They will also possess excellent analytical and problem-solving skills, as well as the ability to collaborate effectively with cross-functional teams.
- Develop and implement a comprehensive customer journey strategy that aligns with business objectives.
- Collaborate with stakeholders to ensure alignment and effective execution of the customer journey strategy.
- Measure and optimize customer journey performance using data-driven insights.
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