Customer Journey Analyst

15 hours ago


Stockholm, Stockholm, Sweden Viaplay Group Full time

Job Summary

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This is an exciting opportunity to join our dynamic team as a User Researcher. As a key member of our product development process, you will be responsible for driving user-centred design research initiatives.

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Responsibilities

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  • Conduct user research initiatives to inform strategic product decisions.
  • Collaborate with cross-functional teams to combine qualitative and quantitative data into actionable insights.
  • Develop and maintain comprehensive understanding of customer needs and preferences.
  • Utilize diverse research methods to identify opportunities for product enhancement.
  • Communicate complex research findings to stakeholders through various formats.
  • Facilitate user research across multiple platforms, including iOS, Android, web, and big screens.
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Requirements

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To excel in this role, you will need:

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  • Proven experience working with mixed-methods research approaches.
  • Strong understanding of product development processes and the value of data-driven decision making.
  • Wide toolkit of qualitative research methods with ability to adapt to various problem spaces.
  • Previous experience working with cross-functional teams and understanding iterative processes for continuous improvement.
  • Experience leading user research projects across multiple platforms with knowledge of best practices and UX guidelines.
  • Effective communication skills with ability to advocate for users' needs within the organization.
  • Self-organized and proactive individual with ability to find creative solutions.
  • Background in psychology, anthropology, sociology, human-computer interaction, or equivalent experience in conducting user research in product organizations.


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