Customer Journey Analyst
15 hours ago
Job Summary
">This is an exciting opportunity to join our dynamic team as a User Researcher. As a key member of our product development process, you will be responsible for driving user-centred design research initiatives.
">Responsibilities
">- Conduct user research initiatives to inform strategic product decisions.
- Collaborate with cross-functional teams to combine qualitative and quantitative data into actionable insights.
- Develop and maintain comprehensive understanding of customer needs and preferences.
- Utilize diverse research methods to identify opportunities for product enhancement.
- Communicate complex research findings to stakeholders through various formats.
- Facilitate user research across multiple platforms, including iOS, Android, web, and big screens.
Requirements
">To excel in this role, you will need:
">- Proven experience working with mixed-methods research approaches.
- Strong understanding of product development processes and the value of data-driven decision making.
- Wide toolkit of qualitative research methods with ability to adapt to various problem spaces.
- Previous experience working with cross-functional teams and understanding iterative processes for continuous improvement.
- Experience leading user research projects across multiple platforms with knowledge of best practices and UX guidelines.
- Effective communication skills with ability to advocate for users' needs within the organization.
- Self-organized and proactive individual with ability to find creative solutions.
- Background in psychology, anthropology, sociology, human-computer interaction, or equivalent experience in conducting user research in product organizations.
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