Customer Success Data Analyst

10 hours ago


Stockholm, Stockholm, Sweden Infobaleen Full time

Sift Lab is a pioneering AI platform enabling retail and e-commerce companies to predict and optimize their business. Our predictive analytics, segmentation, and recommendation platform turbocharges customers' current marketing technology infrastructure at a fraction of the cost of legacy solutions. As a Customer Success Data Analyst at Sift Lab, you will be responsible for ensuring that our clients derive maximum value from our platform.

About the position: The Customer Success team is responsible for technical onboarding and operations, implementation and development of new customer use cases and features, ongoing tech & user support, and driving the data analytics roadmap for each client. Key responsibilities include onboard new clients on the platform, setting up new data imports and exports, and consulting clients on new use cases.

Responsibilities:

  1. Onboard new clients on the platform; setting up new data imports and exports, set up of key features in analytics, AI segmentations and recommendations omni-channel.
  2. Together with the Account Manager, develop a value realization roadmap for each customer, i.e., in what order to implement use cases.
  3. Develop new use cases for clients.
  4. Consult clients on new use cases on the platform, optimization/testing of new segmentations and recommendations.

Qualifications:

  • Minimum of a Bachelor's degree in a relevant field such as Computer Science, Statistics, Mathematics, or a related discipline.
  • At least 3-5 years of practical experience in customer data analytics, with a focus on CRM (Customer Relationship Management) and loyalty programs.


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