Customer Success Advocate

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time

Celonis is seeking an experienced Customer Success Advocate to join our team. As a key member of our Value Engineering team, you will play a crucial role in driving business transformation with our most strategic customers.

The Job Description:

This is a unique opportunity to leverage your expertise in driving large-scale transformation programs and process re-engineering engagements. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of our top customer base on their journey to realizing value with Celonis.

Your Key Tasks:
  • Drive Customer Adoption: Responsible for the end-to-end customer value journey (landing, expanding, adoption and renewing). Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
  • Work closely with senior stakeholders to establish the Celonis program roadmap and detailed value plans.

About Celonis: Since 2011, Celonis has helped thousands of the world's largest and most valued companies deliver immediate cash impact, radically improve customer experience and reduce carbon emissions. Join us as we make processes work for people, companies and the planet.



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