Customer Success Manager

2 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description

We are seeking a skilled Customer Success Manager to join our team at TN Sweden. As a key member of our Customer Experience (CX) group, you will play a critical role in helping our customers achieve their business and technical goals with Cisco technologies.

Your responsibilities will include:

  • Driving software utilisation and value realization, leading to customer renewals and business growth.
  • Proactively handling renewal risks, demonstrating insights to increase customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
  • Building positive relationships with customers to understand their challenges and objectives, and collaborating with Sales, Customer Success, Renewals, and Business Entities to identify use cases that drive value and business outcomes.
  • Acting as a technology advocate, providing insights to Cisco's product teams for development and improvements, and staying current with the latest Cisco technologies, competitive landscape, and industry trends.
  • Offering mentorship to customers, ensuring they achieve their business and technical goals with Cisco technologies.

Who You'll Work With

You will work closely with a diverse range of CX resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves partnering with Sales and Renewals teams to drive Annual Recurring Revenue (ARR) growth.

Requirements

  • 8 years of related experience
  • Knowledge of a single technology architecture or CCIE/Industry equivalent certification
  • Experience developing software adoption plans across technology portfolio
  • Experience building technical and business stakeholder level relationships
  • Experience leading cross-functional teams in a matrix organization
  • Finance experience in either P&L, cost forecasting, margin controls, sales, or renewals.
  • Strong written and spoken English and Swedish language skills.


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