Data-Driven Customer Advocate

12 hours ago


Stockholm, Stockholm, Sweden Funnel Full time
About the Role

As a Customer Success Manager at Funnel, you will be responsible for owning a portfolio of mid-market level customers and working to become their trusted advisor as you enable them to handle, analyze and optimize their data. If you are passionate about solving advanced data use cases, consulting existing customers on how to optimize their tools, and want to be part of a fast-growing scale-up – this is the opportunity for you.

To be successful in this role, you need to be passionate about understanding your customers' business, the value they expect from our tool, and the route to successfully creating a world-class business-ready data setup. You will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle.

Responsibilities
  1. Develop and maintain a strong, productive relationship with Funnel's customers in your book of business.
  2. Own the end-to-end success of your customers with Funnel, collaborating closely with colleagues in the account team for customer onboarding, revenue retention, growth, and adoption.
  3. Work to understand your customers' business, goals, needs and opportunities with Funnel.
  4. Generate Customer Success-qualified leads for Partner or Account Managers.
  5. Identify churn risks early and work closely with account team colleagues to mitigate these.
  6. Serve as the customer's trusted advisor and product expert, hosting training sessions as required to support ongoing customer education and new use cases for Funnel.
  7. Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences.

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