Global Customer Experience Manager

7 days ago


Ludvika, Dalarna, Sweden Hitachi Vantara Corporation Full time

Description of the Job

As a Global Customer Experience Manager, you will be responsible for leading our team in customer support, focusing on order project management and serving as the main point of contact for our global customers. Your objective is to ensure that we deliver an exceptional customer experience by meeting customer requests to the best of our ability.

In this role, you will play a crucial part in driving business success in a fast-paced environment characterized by rapid market growth.

Key Performance Indicators

  • Manage a team covering order management responsibilities.
  • Oversee the order lifecycle from receipt to delivery completion and payment reception.
  • Become the primary point of contact for our global customer base, comprising both internal and external clients. Foster strong relationships and strive to meet customer expectations.
  • Closely collaborate with other departments such as sales, after-sales, finance, planning, production, design, and SCM to drive business growth.
  • Contribute significantly to ongoing process improvements.


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