Customer Service Representative

4 days ago


Ludvika, Dalarna, Sweden Hitachi Energy Denmark AS Full time

About Hitachi Energy Components

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Hitachi Energy Components is a key business unit within Hitachi Energy, based in Ludvika, Sweden. Our team develops, sells and produces Bushings and Tap-Changers, both vital for all Power Transformers.

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As the world transitions towards an energy system where electricity will be the backbone, aiming to more than double our consumption of electricity worldwide, we are well positioned to make this happen.

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The Opportunity

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We are seeking a Customer Support Specialist to join our dedicated team of twenty colleagues.

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You will work closely with order management, have responsibility for your own global customer portfolio, being dedicated main contact for these customers in their everyday work.

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Your goal is to ensure that we deliver world-class customer experience, meeting customer requests to the best of our ability.

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Key Responsibilities

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  • Manage orders from receipt to delivery and payment.\
  • Work with a portfolio of global customers, internal and external.\
  • Ensure top-class performance, reliability, and exceed customer expectations.\
  • Collaborate closely cross-functionally with sales, after sales, finance, planning, production, design, and SCM.\
  • Contribute to continuous improvement of our processes.\
  • Live Hitachi Energy's core values of safety and integrity.\
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Requirements

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  • Bachelor's degree in business administration, engineering, purchasing, or relevant work experience.\
  • Driven, organized, and able to prioritize tasks.\
  • Excellent communication skills and service-oriented attitude.\
  • Technical interest and commercial acumen.\
  • Fluent English, both written and verbal; Swedish is preferred.\


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