
Customer Service Team Member
4 days ago
Customer Service Team Member Job Description
\As a Customer Service Team Member at Hitachi Energy's Transformer Service in Ludvika, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely delivery.
\You will be part of a close-knit team that works together to deliver new transformers and reactors worldwide. The ideal candidate will have experience in order management, excellent communication skills, and the ability to work in a fast-paced environment.
\Your Key Responsibilities:
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- Managing customer orders from receipt to delivery.\
- Providing exceptional customer service to both internal and external customers.\
- Communicating with customers and internal stakeholders regarding order status and documentation.\
- Maintaining accurate records and reports to ensure efficient order management.\
- Identifying and resolving any issues that may arise during order processing.\
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Requirements:
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- A few years of experience in order management, with Hitachi Energy's products being a significant advantage.\
- Excellent communication and organizational skills.\
- Ability to work in a fast-paced environment and prioritize tasks effectively.\
- Proficiency in Microsoft Office is essential.\
- Experience with SAP or similar ERP system would be beneficial.\
- Fluency in both written and spoken English and Swedish is required. Proficiency in other languages considered a plus.\
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What We Offer:
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- Collective agreement\
- Flexible working time\
- Health care and wellness allowance\
- Career possibilities within Hitachi Energy, globally\
- Mentor support during onboarding phase\
- Trainings and education for employee development\
- Diversified company with over 70 nationalities working in Sweden\
- Supplementary compensation for parental leave\
- Employee Benefit Portal with discounts and perks\
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