Customer Service Team Member

4 days ago


Ludvika, Dalarna, Sweden Hitachi Vantara Corporation Full time

Customer Service Team Member Job Description

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As a Customer Service Team Member at Hitachi Energy's Transformer Service in Ludvika, you will be responsible for providing exceptional customer service, managing customer orders, and ensuring timely delivery.

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You will be part of a close-knit team that works together to deliver new transformers and reactors worldwide. The ideal candidate will have experience in order management, excellent communication skills, and the ability to work in a fast-paced environment.

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Your Key Responsibilities:

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  • Managing customer orders from receipt to delivery.\
  • Providing exceptional customer service to both internal and external customers.\
  • Communicating with customers and internal stakeholders regarding order status and documentation.\
  • Maintaining accurate records and reports to ensure efficient order management.\
  • Identifying and resolving any issues that may arise during order processing.\
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Requirements:

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  • A few years of experience in order management, with Hitachi Energy's products being a significant advantage.\
  • Excellent communication and organizational skills.\
  • Ability to work in a fast-paced environment and prioritize tasks effectively.\
  • Proficiency in Microsoft Office is essential.\
  • Experience with SAP or similar ERP system would be beneficial.\
  • Fluency in both written and spoken English and Swedish is required. Proficiency in other languages considered a plus.\
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What We Offer:

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  • Collective agreement\
  • Flexible working time\
  • Health care and wellness allowance\
  • Career possibilities within Hitachi Energy, globally\
  • Mentor support during onboarding phase\
  • Trainings and education for employee development\
  • Diversified company with over 70 nationalities working in Sweden\
  • Supplementary compensation for parental leave\
  • Employee Benefit Portal with discounts and perks\


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