Customer Support and Logistics Associate

4 days ago


Ludvika, Dalarna, Sweden Hitachi Energy Denmark AS Full time

Customer Support and Logistics Associate Job Summary:

We are seeking a Customer Support and Logistics Associate to manage customer orders for various transformer parts and services.

The successful candidate will provide support to both internal and external customers, ensuring timely delivery of orders.

Main Responsibilities:

  1. Order Registration and Tracking: Register new orders in the system and track their progress from handover to delivery.
  2. Customer Communication: Communicate with customers and internal stakeholders regarding orders and documentation.
  3. Drawing and Document Analysis: Read and understand drawings and documentations from different orders.
  4. Documentation Archiving: Keep track of and archive relevant documentation.
  5. Collaboration and Execution: Collaborate closely with internal and external stakeholders for successful execution of orders.

Requirements:

  • A few years of experience in order management, preferably with Hitachi Energy's products.
  • Systematic approach, ability to take initiative, and meticulous work style.
  • Excellent social skills and a positive, proactive mindset.
  • Proficiency in Microsoft Office and experience with SAP or similar ERP systems.
  • Fluency in English and Swedish (written and spoken), with additional languages considered an asset.

What We Offer:

  • Collective agreement.
  • Flexible working time.
  • Health care and wellness allowance.
  • Fantastic career possibilities within Hitachi Energy globally.
  • Mentorship throughout the onboarding phase.
  • Variety of trainings and education supporting employee development.
  • Diverse company culture with over 70 nationalities represented.
  • Supplementary compensation for parental leave.
  • Employee Benefit Portal offering thousands of discounts and perks.


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