Customer Support Director

7 days ago


Ludvika, Dalarna, Sweden Hitachi Vantara Corporation Full time

About the Role

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As a Customer Support Director, you will be responsible for leading our team in order project management, serving as the primary contact for our global customers. Your goal is to ensure we deliver exceptional customer experiences, meeting their needs with precision.

You will play a pivotal role in driving business success within our rapidly growing market environment.

Your Key Responsibilities

  • Manage a team dedicated to covering all aspects of order management.
  • Oversee the process from order receipt to delivery completion and payment reception.
  • Foster strong relationships with our global customer base, comprising both internal and external clients. Maintain high standards of performance, ensuring reliability and surpassing customer expectations whenever possible.
  • Collaborate closely with cross-functional teams such as sales, after-sales, finance, planning, production, design, and SCM to drive growth.
  • Contribute significantly to ongoing process improvements.


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