Customer Experience Lead

7 days ago


Ludvika, Dalarna, Sweden Hitachi Energy Full time
About This Role

We are looking for a skilled Customer Support Manager to join our global operations team. As the primary point of contact for our customers, you will be responsible for ensuring seamless order management from receipt to delivery and payment receipt. Your focus will be on maintaining top-class performance, reliability, and exceeding customer expectations.

Main Responsibilities
  • Lead a team focused on order project management, driving collaboration with internal and external customers.
  • Develop and implement strategies to improve order fulfillment efficiency and customer satisfaction.
  • Cross-functional collaboration with sales, after-sales, finance, planning, production, design, and SCM departments to drive process improvements.
  • Continuously evaluate and enhance processes to ensure optimal customer experiences.
Your Qualifications
  • Proven leadership experience, with a strong ability to communicate effectively with diverse stakeholders.
  • Excellent problem-solving skills, with a keen interest in both technical and commercial aspects of business operations.
  • A degree in business administration or engineering, or relevant work experience, is preferred.
  • Proficiency in English and Swedish, with additional language skills being an asset.
Hitachi Energy Culture
  • A collaborative and inclusive work environment with opportunities for growth and development.
  • A commitment to employee well-being, with flexible working arrangements and access to employee benefits.
  • A culture of innovation, with opportunities to contribute to business growth and development.
  • A diverse and dynamic workplace with over 70 nationalities represented.


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