
Customer Support Specialist
4 days ago
About the Role
As a Customer Support Specialist, you will play a crucial part in delivering a world-class customer experience to our international clients. Your primary responsibility will be to manage global customer portfolios, ensuring seamless order management and resolution of any issues that may arise.
You will work closely with various departments, including sales, after-sales, finance, planning, production, design, and supply chain management. This collaborative approach will enable you to contribute to the company's strive for continuous improvement of our processes.
Your Key Responsibilities
- Manage global customer portfolios, serving as the dedicated main contact for customers in their everyday work
- Ensure timely and efficient order management, from receipt to delivery and payment
- Collaborate cross-functionally with other departments to resolve customer inquiries and issues
- Contribute to the development and implementation of process improvements
- Adhere to Hitachi Energy's core values of safety and integrity, demonstrating personal accountability and care for colleagues and the business
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