
Global Support Operations Manager
7 days ago
This role involves leading a team responsible for managing orders from receipt to delivery and payment receipt. The primary goal is to maintain top-class performance, reliability, and exceed customer expectations. You will collaborate closely with internal and external customers, driving performance excellence and exceeding customer expectations.
Key Accountabilities
- Oversee the entire order lifecycle, ensuring timely completion and satisfactory customer outcomes.
- Cross-functionally work with sales, after-sales, finance, planning, production, design, and SCM departments to foster process improvements.
- Manage our team responsible for covering order project management, ensuring seamless collaboration with internal and external customers.
- Drive strategic initiatives to improve order fulfillment efficiency and customer satisfaction.
- Proven leadership experience, with a strong ability to communicate effectively with diverse stakeholders.
- Excellent problem-solving skills, with a keen interest in both technical and commercial aspects of business operations.
- A degree in business administration or engineering, or relevant work experience, is preferred.
- Fluency in English and Swedish is essential, with additional language skills being an advantage.
- A leading global provider of energy solutions, committed to delivering innovative technologies and sustainable energy solutions.
- A collaborative and inclusive work environment with opportunities for growth and development.
- A commitment to employee well-being, with flexible working arrangements and access to employee benefits.
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