Global Support Operations Manager

7 days ago


Ludvika, Dalarna, Sweden Hitachi Energy Full time
Customer Support Manager

This role involves leading a team responsible for managing orders from receipt to delivery and payment receipt. The primary goal is to maintain top-class performance, reliability, and exceed customer expectations. You will collaborate closely with internal and external customers, driving performance excellence and exceeding customer expectations.

Key Accountabilities
  • Oversee the entire order lifecycle, ensuring timely completion and satisfactory customer outcomes.
  • Cross-functionally work with sales, after-sales, finance, planning, production, design, and SCM departments to foster process improvements.
  • Manage our team responsible for covering order project management, ensuring seamless collaboration with internal and external customers.
  • Drive strategic initiatives to improve order fulfillment efficiency and customer satisfaction.
Requirements
  • Proven leadership experience, with a strong ability to communicate effectively with diverse stakeholders.
  • Excellent problem-solving skills, with a keen interest in both technical and commercial aspects of business operations.
  • A degree in business administration or engineering, or relevant work experience, is preferred.
  • Fluency in English and Swedish is essential, with additional language skills being an advantage.
Company Overview
  • A leading global provider of energy solutions, committed to delivering innovative technologies and sustainable energy solutions.
  • A collaborative and inclusive work environment with opportunities for growth and development.
  • A commitment to employee well-being, with flexible working arrangements and access to employee benefits.


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