Customer Retention Expert
6 days ago
- In partnership with Account Executives and Partner Managers, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on growing adoption and ensuring retention, expansion, and satisfaction.
- Work with customers and internal teams to build and execute on a success plan that establishes critical goals and key performance indicators.
- Ensure customers adopt best practices for both running their digital program and using our platform.
- Support the development of the Customer Success Management team by mentoring and inspiring fellow CSMs through great example and professional and personal experiences.
- Drive accountability for deliverables internally and among customer and partner teams.
- Assess and provide perspective on customer challenges related to technical implementation, marketing strategy, and building a culture of harmonizing, understanding, and acting on digital data.
- Through regularly conducted touchpoints, establish a trusted/strategic advisor relationship with assigned customers and drive continued value of our solution and services.
- Coordinate appropriate resources for each meeting to obtain the desired outcome. Being able to drive meetings forward in a confident but humble manner.
- Identify and develop opportunities for new/improved usage of our products across organizational functions and business units. This will include conducting simple product demos and run-throughs of out-of-the-box product functionality.
- Manage account issues and escalations, both internally and with partner teams.
- Maintain and continuously improve your own current functional knowledge and technical knowledge of our platform, internal processes, and relationship building.
- Collect product feedback and advocate for customer needs within the company.
- Collaborate with marketing teams on customer advocacy activities such as events and case studies.
- Partner with internal Partner teams to ensure we collaborate effectively and support our end customers together with Partners.
- Stay on top of industry news, technology products, platforms, and partners to provide and maintain a deep industry and ecosystem expertise.
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Customer Retention and Growth Expert
5 days ago
Stockholm, Stockholm, Sweden H&M Group Full timeAbout the RoleThis is a unique opportunity for a Customer Retention and Growth Expert to join our team. The successful candidate will be responsible for developing and implementing strategic initiatives that drive customer retention and growth. You will lead a team of professionals and collaborate with cross-functional teams to achieve business goals.Key...
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Customer Retention Manager
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeTN Sweden is seeking an experienced Customer Retention Manager to join our team. In this role, you will be responsible for developing and executing strategies to retain existing customers and drive revenue growth.About the RoleThe Customer Retention Manager will work closely with our sales and customer success teams to identify opportunities for customer...
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Customer Retention Specialist
4 days ago
Stockholm, Stockholm, Sweden Outpost24 Group Full timeThe Customer Retention Specialist role at Outpost24 Group requires a proactive approach to ensuring the long-term success of our customers. By utilizing our SaaS solutions, you will identify opportunities for growth and implement strategies to enhance customer satisfaction.Responsibilities:Develop and implement tailored customer retention plans to meet...
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Customer Retention Strategist
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob OverviewSambla Group is a fintech company with a clear mission – to make lending better for everyone. We need you, your ambition, and your skills on our journey.We have become the fast-growing fintech company that we are today - bridging the gap between borrowers and lenders - thanks to all the 350+ amazing people who work here.Our success is the...
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Head of Customer Retention
4 days ago
Stockholm, Stockholm, Sweden Learnifier Full timeAbout LearnifierLearnifier is a well-established SaaS company based in Stockholm, Sweden. We provide innovative solutions to enhance training, collaboration, and performance for businesses. Our platform is trusted by thousands of users globally, and we are seeking a Senior Customer Success Manager to join our team.Job Description:The successful candidate...
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B2B Customer Retention Manager
6 days ago
Stockholm, Stockholm, Sweden Beyond Retail Full timeBeyond Retail is looking for a talented B2B Customer Retention Manager to join our team. As a key player in our marketing department, you will be responsible for developing and implementing customer retention strategies that drive business growth.Key ResponsibilitiesDevelop and execute customer retention plans to increase customer satisfaction and...
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Strategic Customer Retention Specialist
4 days ago
Stockholm, Stockholm, Sweden ServiceNow Full timeAbout Us:At ServiceNow, our mission is to make the world work better for everyone. We're a global market leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Job Responsibilities:Negotiate and manage all aspects of renewal contracts to maximize value for both parties.Develop and execute strategies...
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Senior Customer Retention Strategist
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeRole OverviewWe are seeking a highly skilled and experienced Head of Customer Retention to join our team at TN Sweden. This role is central to steering both the development and execution of our retention strategies and ensuring their alignment with the company's overarching goals.
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Customer Retention Executive
4 days ago
Stockholm, Stockholm, Sweden Servicenow Full timeJob RequirementsWe are seeking a Customer Retention Executive to join our team. The successful candidate will have 5+ years of experience in renewal account management or customer success and will be responsible for negotiating renewal contracts with our customers.The ideal candidate will possess strong negotiation and communication skills, as well as the...
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Retention and CRM Manager
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeKey ObjectivesThe Head of Retention will focus on achieving the following key objectives:Increase customer retention and enhance customer lifetime value through comprehensive CRM and Marketing Automation strategies.Drive business growth by refining customer segmentation and targeting approaches.Optimize marketing automation tool integration and process to...
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Retention Strategy Specialist
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob Description:We're seeking a Customer Experience Leader to lead our strategic efforts in CRM and Marketing Automation across all our brands and markets. This role requires crafting, implementing, and refining advanced retention strategies, balancing innovative customer engagement with robust data analysis and segmentation.Key Responsibilities:Develop and...
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Senior Customer Growth Manager
4 days ago
Stockholm, Stockholm, Sweden Mentimeter Full timeAs a Senior Customer Success Manager at Mentimeter, you'll play a critical role in ensuring the long-term success of our biggest and most strategic enterprise customers. Our goal is to empower users to create engaging presentations that spark meaningful conversations.Our ideal candidate has a strong background in customer success management, with 3-5 years...
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Customer Loyalty Director
3 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeJob DescriptionThe Head of Customer Retention will be responsible for crafting, implementing, and refining advanced retention strategies that meticulously balance innovative customer engagement tactics with robust data analysis and segmentation.
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Global Loyalty
2 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeKey ResponsibilitiesThis role is pivotal in driving customer loyalty and engagement through strategic CRM initiatives. The successful candidate will lead a dynamic team of experts, responsible for developing and implementing a global loyalty strategy with clear milestones for different relationship phases.Develop Global Loyalty Strategy: Define ROI KPIs for...
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Customer Success Strategist
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeTN Sweden is looking for a Customer Success Strategist to drive business value and satisfaction for our clients. In this role, you will be responsible for developing and executing strategies to achieve customer success and retention.About the Role:Work closely with senior stakeholders to understand customer needs and develop tailored solutions to meet these...
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Customer Retention Manager
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timePursue a rewarding career as a Customer Success Manager at TN Sweden and play a pivotal role in helping our customers succeed.As a member of our team, you will have the opportunity to develop and execute tailored customer success plans that drive adoption, growth, and loyalty.About the JobThis is an exciting role that requires a blend of sales acumen,...
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Scientific Computing Expert
4 days ago
Stockholm, Stockholm, Sweden MPOWIR Mentoring Physical Oceanography Women to Increase Retention Full timeAssistant Professor in Scientific Computing with Applications in Climate SciencesMPOWIR Mentoring Physical Oceanography Women to Increase Retention seeks a highly skilled Scientific Computing Expert to join our team of researchers and educators. We are committed to developing and modernizing our educational process, with a strong focus on computational...
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Global Customer Experience Director
4 days ago
Stockholm, Stockholm, Sweden H&M Group - Stockholm Full timeJob DescriptionWe are seeking a highly skilled Global Loyalty & CRM Manager to join our team at H&M Group in Stockholm. The successful candidate will lead a dynamic team of professionals responsible for developing and implementing a global loyalty strategy that drives customer engagement and retention.Key Responsibilities:Develop and implement a global...
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Machine Learning Expert for Oceanography
4 days ago
Stockholm, Stockholm, Sweden MPOWIR Mentoring Physical Oceanography Women to Increase Retention Full timeMachine Learning for Climate ApplicationsWe are seeking a highly motivated Postdoctoral Fellow to join our team at MPOWIR Mentoring Physical Oceanography Women to Increase Retention.The Department of Meteorology at Stockholm University is involved in a multidisciplinary collaboration project called SeRC Data Science, which includes researchers from four...
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Head of Customer Loyalty
4 days ago
Stockholm, Stockholm, Sweden TN Sweden Full timeRole DescriptionThe Head of Retention will be responsible for developing and executing comprehensive CRM and Marketing Automation strategies to increase customer retention and enhance customer lifetime value.They will continuously assess and refine customer segmentation and targeting approaches to drive business growth, oversee the integration and...