Customer Retention Strategist

4 days ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Overview

Sambla Group is a fintech company with a clear mission – to make lending better for everyone. We need you, your ambition, and your skills on our journey.

We have become the fast-growing fintech company that we are today - bridging the gap between borrowers and lenders - thanks to all the 350+ amazing people who work here.

Our success is the result of our commitment to deliver exceptional customer experiences and innovative consumer finance products.

Our vision is to democratize lending and empower customers to improve their personal finances through strategic retention initiatives.

About the Role

We are currently seeking a Head of Retention to lead our strategic efforts in CRM and Marketing Automation across all our brands and markets.

This role is central to steering both the development and execution of our retention strategies and ensuring their alignment with our company's overarching goals.

Key Responsibilities
  • Develop and execute comprehensive CRM and Marketing Automation strategies to increase customer retention and enhance customer lifetime value.
  • Continuously assess and refine customer segmentation and targeting approaches to drive business growth.
  • Oversee the integration and optimization of marketing automation tools and processes, ensuring seamless campaign execution and maximization of system capabilities.
  • Lead and mentor a team of CRM and Marketing Automation professionals to foster a culture of innovation and excellence.
  • Define, monitor, and analyze critical metrics and KPIs to measure the effectiveness of retention strategies.
  • Challenge and improve overall customer experience to boost retention rates and enhance cross-sell activities.
Requirements
  • Proven experience in developing and executing CRM and marketing automation strategies, with 5+ years of experience in the field.
  • Demonstrated leadership abilities with a track record of successfully leading, mentoring, and scaling high-performing teams in a dynamic environment.
  • Robust understanding of marketing automation platforms and CRM software.
  • Strong analytical skills with experience in data analysis, customer segmentation, and targeting, as well as proficiency in using CRM and data analytics tools.
  • Excellent project management skills.
  • Written and verbal communication skills in English.
Nice to Have
  • An advanced degree in Business Administration, Marketing, or a related field.
  • Experience in a similar industry or managing CRM operations in a multi-brand environment.
  • Experience working in CRM platforms and/or CDPs such as Bloomreach (or similar tools).
  • Experience from regulated industries.
  • Experience in BI tools such as PowerBI.
What We Offer
  • A challenging role in a multinational and highly innovative company, where we value employee development.
  • We believe in creating a fun workplace where people enjoy coming to work.
  • A friendly culture with openness and respect for one another, with the possibility to influence and make a difference on society and people's everyday lives.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Role OverviewWe are seeking a highly skilled and experienced Head of Customer Retention to join our team at TN Sweden. This role is central to steering both the development and execution of our retention strategies and ensuring their alignment with the company's overarching goals.


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    TN Sweden is seeking an experienced Customer Retention Manager to join our team. In this role, you will be responsible for developing and executing strategies to retain existing customers and drive revenue growth.About the RoleThe Customer Retention Manager will work closely with our sales and customer success teams to identify opportunities for customer...


  • Stockholm, Stockholm, Sweden Outpost24 Group Full time

    The Customer Retention Specialist role at Outpost24 Group requires a proactive approach to ensuring the long-term success of our customers. By utilizing our SaaS solutions, you will identify opportunities for growth and implement strategies to enhance customer satisfaction.Responsibilities:Develop and implement tailored customer retention plans to meet...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    TN Sweden is looking for a Customer Success Strategist to drive business value and satisfaction for our clients. In this role, you will be responsible for developing and executing strategies to achieve customer success and retention.About the Role:Work closely with senior stakeholders to understand customer needs and develop tailored solutions to meet these...


  • Stockholm, Stockholm, Sweden Learnifier Full time

    About LearnifierLearnifier is a well-established SaaS company based in Stockholm, Sweden. We provide innovative solutions to enhance training, collaboration, and performance for businesses. Our platform is trusted by thousands of users globally, and we are seeking a Senior Customer Success Manager to join our team.Job Description:The successful candidate...


  • Stockholm, Stockholm, Sweden Beyond Retail Full time

    Beyond Retail is looking for a talented B2B Customer Retention Manager to join our team. As a key player in our marketing department, you will be responsible for developing and implementing customer retention strategies that drive business growth.Key ResponsibilitiesDevelop and execute customer retention plans to increase customer satisfaction and...


  • Stockholm, Stockholm, Sweden Servicenow Full time

    Job RequirementsWe are seeking a Customer Retention Executive to join our team. The successful candidate will have 5+ years of experience in renewal account management or customer success and will be responsible for negotiating renewal contracts with our customers.The ideal candidate will possess strong negotiation and communication skills, as well as the...


  • Stockholm, Stockholm, Sweden H&M Group Full time

    About the RoleThis is a unique opportunity for a Customer Retention and Growth Expert to join our team. The successful candidate will be responsible for developing and implementing strategic initiatives that drive customer retention and growth. You will lead a team of professionals and collaborate with cross-functional teams to achieve business goals.Key...


  • Stockholm, Stockholm, Sweden Rsgroup Full time

    RSGROUP is seeking a Customer Success Strategist to join its team in the Stockholm area. As a Customer Success Strategist, you will drive business growth by building strong, value-driven partnerships with high-potential customers. In this role, you will deliver personalized account management, identifying customer needs and aligning solutions from our...


  • Stockholm, Stockholm, Sweden Optimizely Full time

    Job ResponsibilitiesIn partnership with Account Executives and Partner Managers, own the overall relationship with assigned clients in a blended portfolio of 25-40 customers, focusing on growing adoption and ensuring retention, expansion, and satisfaction.Work with customers and internal teams to build and execute on a success plan that establishes critical...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job DescriptionWe are seeking a highly motivated Customer Growth Strategist to drive significant growth by building strong, value-driven partnerships with high-potential customers in the Stockholm area. This role involves delivering personalized account management, identifying customer needs, and aligning solutions from our extensive Value Proposition. By...


  • Stockholm, Stockholm, Sweden ServiceNow Full time

    About Us:At ServiceNow, our mission is to make the world work better for everyone. We're a global market leader in delivering innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.Job Responsibilities:Negotiate and manage all aspects of renewal contracts to maximize value for both parties.Develop and execute strategies...


  • Stockholm, Stockholm, Sweden Mynewsdesk Full time

    **Mynewsdesk: A Leader in PR Platform Solutions**We are seeking a highly skilled Customer Success Strategist to join our team of passionate professionals dedicated to client success.This is an exciting opportunity to make a significant impact and work with our customers in the DACH region. As a Customer Success Strategist, you will own the entire...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Key ObjectivesThe Head of Retention will focus on achieving the following key objectives:Increase customer retention and enhance customer lifetime value through comprehensive CRM and Marketing Automation strategies.Drive business growth by refining customer segmentation and targeting approaches.Optimize marketing automation tool integration and process to...


  • Stockholm, Stockholm, Sweden Waitwhile Full time

    We are seeking a Customer Experience Strategist to join our team in Stockholm.The OpportunityWaitwhile is on a mission to eliminate the time people spend waiting in lines every year. Our industry-leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences.We have...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Job Description:We're seeking a Customer Experience Leader to lead our strategic efforts in CRM and Marketing Automation across all our brands and markets. This role requires crafting, implementing, and refining advanced retention strategies, balancing innovative customer engagement with robust data analysis and segmentation.Key Responsibilities:Develop and...


  • Stockholm, Stockholm, Sweden Planhat Full time

    At Planhat, we're committed to helping businesses unlock value for their customers.We achieve this by understanding our clients' problems and objectives deeply, then delivering solutions through our platform. This involves collaborating closely with CS leaders to open their eyes to new possibilities and drive high-value outcomes.To succeed in this role,...


  • Stockholm, Stockholm, Sweden Autodesk, Inc. Full time

    Role OverviewThe Customer Success Strategist will play a pivotal role in driving the realization of customer value through the Enterprise Business Agreement, ensuring both the customer and Autodesk derive optimal benefits.This strategic position involves owning and driving continuous post-sale account management and program execution to maximize customer...


  • Stockholm, Stockholm, Sweden Quinyx Full time

    Unlock Customer PotentialWe are seeking a highly skilled Customer Marketing Manager to join our innovative team at Quinyx. As a key leadership role within the marketing team, you will work with stakeholders across the entire organization to cultivate a strong and active community that drives brand loyalty, customer retention, and advocacy.As a seasoned...


  • Stockholm, Stockholm, Sweden Remotion Full time

    We're seeking a Customer Experience Strategist to join our team at Remotion. As a seasoned professional, you'll be responsible for helping our customers drive unparalleled corporate success through data-driven growth and agile strategies.With a minimum of two years of experience in different positions, you'll bring a unique perspective to our team. Your...