Customer Experience Manager

2 days ago


Stockholm, Stockholm, Sweden Planhat Full time

At Planhat, we're committed to helping businesses unlock value for their customers.

We achieve this by understanding our clients' problems and objectives deeply, then delivering solutions through our platform. This involves collaborating closely with CS leaders to open their eyes to new possibilities and drive high-value outcomes.

To succeed in this role, you'll need a proven track record of success in managing a portfolio, either in sales or customer success (renewals, expansions, cross-sales, upselling, and churn prevention) at a B2B SaaS/fast-growth company. Your experience as a trusted advisor will be invaluable in helping global CS leaders overcome commercial challenges.

Key Responsibilities
  • Strategize with clients to develop solutions that meet their needs
  • Manage a portfolio of clients, driving business growth and retention
  • Collaborate with internal teams to deliver high-value outcomes

You'll be driven, flexible, and tech-savvy, with the ability to handle variety and constant challenges. You'll enjoy working with software, mastering products, and driving adoption, knowing the right level of detail to go into with different people.

In short, you'll be a trusted advisor, strategist, and problem solver, dedicated to delivering exceptional results for our clients.



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