Customer Experience Advocate

4 days ago


Stockholm, Stockholm, Sweden SAVR Full time
Company Overview

We're a dynamic organization that values service excellence and innovation. Our mission is to provide exceptional customer experiences that drive business growth.

Salary

A competitive salary reflecting your skills and experience will be offered.

Job Description

This pivotal role embodies the voice of our brand, providing insightful product knowledge and elevating the customer experience to new heights.

  • Becoming a product expert enables effective assistance with customer inquiries.
  • Conducting simple analyses to understand customer questions and proactively addressing issues enhances the overall customer experience.
  • Engaging with customers through live chat, email, and phone ensures each customer feels heard, valued, and supported.
  • Collaboration with other team members within CX and external partners resolves queries, shares insights, and builds a stronger customer-focused environment.
Required Skills and Qualifications

Key requirements include:

  • A proactive approach and keen eye for detail.
  • Previous experience from working in a customer-centric environment.
  • The ability to navigate both quiet and stormy situations.
  • Independence and teamwork, recognizing balanced results come from both.
  • Skilled communication and problem-solving abilities.
  • Genuine love for engaging with people.
  • Curiosity and passion for finance and investing.
  • Thriving in dynamic settings and contributing to various business aspects, driven by a service-first mindset.
  • Proficient in English (spoken and written).
Benefits

Additional perks include:

  • Employee stock options.
  • A well-equipped array of work tools and mobile phone selection.
  • Generous healthcare benefits.
  • Health-, injury-, and life insurance.
  • Paid parental leave for work-life balance.
  • Occupational pension ITP1.
  • 30 days of vacation.

We're an equal opportunity employer, considering all qualified applicants without regard to gender, gender identity or expression, national origin, religion, disability, sexual orientation, or age.



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