
Customer Advocacy Lead
3 days ago
We are a team of innovators, agilists, and continuously growing professionals who strive to improve the work lives of millions around the world. As a Customer Marketing Manager at Quinyx, you will play a key role in cultivating a strong community that drives brand loyalty and customer retention.
About the RoleThis pivotal position requires a creative marketer with a passion for customer engagement and a proven track record in building customer communities and advocacy programs. Your goal is to create a loyal customer base that actively advocates for Quinyx.
Responsibilities include designing and implementing programs to engage customers, creating referral and advocacy programs, developing content and events that resonate with the community, and ensuring that our customers and their successes are front and center of our voice.
- Design and build an engaging community for our audience; recruit community members and customer advocates through various channels and support its rollout across all regions.
- Experiment with engagement strategies, including events, webinars, workshops, CABs, and awards programs.
- Create, manage, and maintain our customer advocacy program.
- Develop a customer referral program to support sales and marketing.
- Run our annual global in-person and digital conference.
- Identify key advocates to create case studies, manage customer success stories, and enable speaking opportunities to support our business objectives.
- Streamline and manage customer communications.
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