Process Coordinator

4 weeks ago

Stockholm, Stockholm, Sweden TUI Full time
About the Job

We are seeking a highly skilled and experienced Process Coordinator to join our team at TUI. As a key member of our operations team, you will play a critical role in supporting the development and implementation of business improvement projects.

Key Responsibilities
  • Execute complex data analysis to support leadership decision-making in various subject matter areas.
  • Provide analysis of Ground Operations data for projects and identify areas for improvement.
  • Design and implement profitable, effective, and customer-oriented solutions based on business requirements.
  • Track and evaluate improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement.
  • Design presentations that distill and communicate analytical and observational findings to stakeholders.
  • Effectively communicate and collaborate with all levels of staff, from leadership to front-line personnel.
  • Facilitate workgroups and ad-hoc meetings in demonstrated expertise areas to various stakeholders.
  • Utilize project management skills to support initiatives covering scope and timeline, tracking deliverables and timelines, meeting preparation activities, and presentation preparation.
  • Partner with platform service functions and other business units to create differentiated value propositions leveraging the complete portfolio of TUI IT tools, solutions, and services.
  • Monitor and improve execution and effectiveness of digitalization programs and work on integrating new digital technologies in our department.
  • Develop and implement all necessary policies and procedures to facilitate end-to-end management control and ensure that all internal operations achieve their business objectives.
  • Lead the development and management of systems for robust monitoring, budget control, reporting, and delivery of TUI Airline Ground Operations.
  • Participate in and contribute to departmental improvement initiatives or independently lead, manage, and execute process improvement initiatives.
  • Identify safety and security risks and ensure they are reported via IQSMS. In case of X3 operations, whenever assigned as Informed Responsible, support the responsible SAM with the investigation as subject matter expert.
About You

We are looking for a strategic thinker with a comprehensive understanding and experience within Ground Operations, including managing successful business improvement projects. You should have experience in defining analytical/research projects, analyzing data, modeling, and generating practical insights and recommendations.

  • A strategic thinker with a comprehensive understanding and experience within Ground Operations.
  • Experienced in defining analytical/research projects, analyzing data, modeling, and generating practical insights and recommendations.
  • Able to independently identify and solve project-related problems.
  • Superior verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
  • Highly motivated and willing to take on multiple responsibilities at once.
  • Resourceful and capable of seeking information, solving conceptual problems, and delivering results in challenging situations independently.
  • Highly innovative problem solver: possessing strong interpersonal, multi-tasking, organizational, and project planning skills and demonstrating ability to meet deadlines.
  • Fast learner who adapts well to a fast-moving environment, combines creativity, problem-solving skills, and a can-do attitude to overcome any obstacle.
  • Role requires strong business English, both spoken and written, and may involve some international travel.
About Our Offer

We offer a fantastic opportunity to work in the largest global tourism group with international projects and teams. You will have access to fantastic holiday benefits, including discounts and special offers, as well as development and career opportunities. We also offer health and wellbeing support, flexible working, and lots more benefits relevant to the local market that you'll be based in.

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