Service Delivery Coordinator

1 month ago


Stockholm, Stockholm, Sweden Vontier Full time
About the Role

We are seeking a highly motivated and organized Service Delivery Coordinator to join our team at Vontier. As a key member of our Shared Service Center, you will play a crucial role in ensuring the delivery of high-quality service to our customers.

Key Responsibilities
  • Proactively manage service deliveries to ensure timely and efficient resolution of customer issues
  • Provide service reporting for all major customer accounts and analyze data to identify areas for improvement
  • Collaborate with cross-functional teams to drive improvements in service delivery, backlog, productivity, and profitability
  • Develop and implement process improvements to enhance customer experience and reduce costs
  • Manage customer relationships and coordinate activities with other functions to achieve quick resolution
Requirements
  • General upper secondary school education or higher
  • Fluent in Swedish and English, both spoken and written
  • Good working knowledge of MS Office products
  • Previous experience in managing customer relationships and providing excellent customer service
  • Excellent communication skills and a positive attitude
  • Ability to work under pressure and adapt to changing priorities
About Vontier

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities.



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