Service Delivery Manager ITIL

2 weeks ago


Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

At Infotree Global Solutions, we're looking for a skilled Service Delivery Manager ITIL to join our Service Integration team. This role is crucial in ensuring all services perform according to our business needs and stepping in to take action when they don't.

Daily Tasks:

Change approval

Incident backlog review

Product team / Vendor coordination

Required Skills:

ITIL certification

Substantial experience in providing a service with ITIL principles

Strong interpersonal, collaborative, and communication skills

Preferred Skills:

5+ years experience of working with ITIL principles

Direct experience managing critical business service in a large, retail / enterprise-grade organization

Direct experience managing and responding to Major incidents, Problems



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