Service Delivery Specialist Contract Position
2 months ago
We are seeking a skilled Service Delivery Specialist to join our team at Belmont Lavan Ltd.
About the RoleThe successful candidate will be responsible for:
- Acting as a point of escalation for high-priority incidents and coordinating between teams when processes fail
- Approving changes in the production environment and minimizing downtime
- Reporting on production status in daily meetings
To be successful in this role, you will need:
- Previous experience in operations, e-commerce, or retail
- Strong analytical and problem-solving skills
- Hands-on experience with ITIL process areas, including incident, problem, and change management
- Ability to drive and manage activities across teams and vendors
- Excellent communication skills in Swedish and English
- Experience working with Service Now
Experience in Critical Incident Management is a plus.
Language RequirementsThe successful candidate will need to be proficient in Swedish and English.
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