Service Delivery Specialist Contract Position

2 months ago


Stockholm, Stockholm, Sweden Belmont Lavan Ltd Full time
Service Delivery Specialist

We are seeking a skilled Service Delivery Specialist to join our team at Belmont Lavan Ltd.

About the Role

The successful candidate will be responsible for:

  • Acting as a point of escalation for high-priority incidents and coordinating between teams when processes fail
  • Approving changes in the production environment and minimizing downtime
  • Reporting on production status in daily meetings
Required Skills

To be successful in this role, you will need:

  • Previous experience in operations, e-commerce, or retail
  • Strong analytical and problem-solving skills
  • Hands-on experience with ITIL process areas, including incident, problem, and change management
  • Ability to drive and manage activities across teams and vendors
  • Excellent communication skills in Swedish and English
  • Experience working with Service Now
Nice to Have

Experience in Critical Incident Management is a plus.

Language Requirements

The successful candidate will need to be proficient in Swedish and English.



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