IT Service Delivery Director

4 weeks ago


Stockholm, Stockholm, Sweden Greenstep Full time
About the Role

As a seasoned IT professional, you will have the opportunity to lead our Nordic Service Management Office (SMO) function in Stockholm, Sweden. This role requires exceptional leadership skills, technical expertise, and experience in managing complex IT services.

Job Summary
  • Develop and implement strategies for service delivery excellence, aligning with Securitas' global IT services.
  • Lead a team of IT professionals responsible for delivering high-quality services to clients across the Nordic region.
  • Collaborate with cross-functional teams to ensure seamless integration of services, applications, and infrastructure.
  • Drive process improvements, efficiency gains, and cost optimization initiatives.
  • Manage budgets, resources, and vendors to achieve business objectives.
Key Responsibilities
  • Solution and Service delivery leader that acts as single point of contact for Cluster North Service Management Office service delivery.
  • Work on communicating changes impacting end users in a proactive manner and supporting the business in all countries with service desk services supporting business applications, business users, and offices including applications, infrastructure, incidents, and service requests.
  • Accountable for service delivery and efficiency of designated service(s).
  • Responsible for developing and maintaining service(s) roadmap for the SMO function.
Requirements
  • Minimum 5 years experiences of relevant services management and delivery.
  • Minimum 5 years leadership linked to team management and delivery in a cross-functional and geography set-up.
  • High level of competence linked to application setup, technology, and enterprise architecture.
What We Offer

We offer a competitive salary ranging from €80,000 to €120,000 per year, depending on experience, plus benefits such as health insurance, pension plan, and opportunities for professional growth and development.

About Us

At Securitas, we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance, and an inclusive work environment with a wide range of skills and development opportunities.



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