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Service Delivery Manager ITIL
2 months ago
At Infotree Global Solutions, we're looking for a skilled Service Delivery Manager ITIL to join our Service Integration team. As a key member of our team, you'll be responsible for ensuring all services perform according to our business needs and taking action when they don't. Your control of the cohesive overview, operational/tactical awareness, and control of our support processes will enable you to help Product Teams provide our customers a good online experience.
Daily Tasks:
Change approval
Incident backlog review
Product team / Vendor coordination
Required Skills:
ITIL certification
Substantial experience in providing a service with ITIL principles
Ability to handle difficult situations, in uncertain circumstances
Strong interpersonal, collaborative, and communication skills
Background in Retail / e-commerce
Preferred Skills:
5+ years experience of working with ITIL principles
Direct experience managing critical business service in a large, retail / enterprise-grade organization
Direct experience managing and responding to Major incidents, Problems
