ITIL Service Delivery Expert for E-commerce Operations

3 weeks ago


Stockholm, Stockholm, Sweden Infotree Global Solutions Full time
Job Description

We are seeking an ITIL Service Delivery Expert to join our E-commerce Operations team at Infotree Global Solutions.

About the Role

This is a critical position that requires strong leadership and operational management skills. The successful candidate will be responsible for ensuring that all services perform according to business needs and take proactive steps to address any issues that may arise.

Responsibilities:

  • Change approval and management
  • Incident backlog review and resolution
  • Product team and vendor coordination

Requirements:

  • ITIL certification
  • Substantial experience in providing service with ITIL principles
  • Strong interpersonal, collaborative, and communication skills
  • Background in Retail/e-commerce

Preferred Qualifications:

  • 5+ years of experience working with ITIL principles
  • DIRECT EXPERIENCE MANAGING CRITICAL BUSINESS SERVICES IN A LARGE RETAIL/ENTERPRISE-GRADE ORGANIZATION
  • DIRECT EXPERIENCE MANAGING AND RESPONDING TO MAJOR INCIDENTS, PROBLEMS

Compensation Package:

Our compensation package includes a competitive salary range of $120,000 - $180,000 per annum, based on location and experience. This amount is negotiable depending on individual circumstances. We also offer additional benefits such as health insurance, retirement plans, and paid time off.



  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    About Infotree Global SolutionsWe are a leading provider of innovative solutions in the retail and e-commerce sectors. Our team is dedicated to delivering exceptional service and ensuring seamless operational performance.Job Title: Service Delivery Manager ITIL ExpertThe successful candidate will have substantial experience in providing services aligned with...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    At Infotree Global Solutions, we're seeking a skilled Service Delivery Manager ITIL to join our Service Integration team. This critical role ensures all services align with our business needs and intervenes when they don't meet expectations. With a cohesive overview and operational awareness, you'll help Product Teams deliver exceptional online customer...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    **Role Summary**As a Service Delivery Manager ITIL at Infotree Global Solutions, you will be responsible for ensuring all services perform according to our business needs and taking action when they don't. This role requires a cohesive overview of operational and tactical awareness, as well as control of our support processes to help Product Teams provide...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Job Summary: Our team at Infotree Global Solutions is responsible for ensuring all services meet our business needs. We step in when they don't, providing a cohesive overview and operational awareness to support Product Teams in delivering a good online experience.Daily Tasks:Change approvalIncident backlog reviewProduct team / Vendor coordinationRequired...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    At Infotree Global Solutions, we are seeking a seasoned professional to oversee the smooth operation of our services. As Service Delivery Director ITIL Operations, you will play a critical role in ensuring that all services meet our business requirements and are delivered efficiently.We are looking for someone with substantial experience in providing...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    As a key member of our Service Integration team at Infotree Global Solutions, you will play a crucial role in ensuring that all services perform optimally according to our business needs.Daily tasks may include:* Change approval to ensure seamless service delivery* Incident backlog review to proactively resolve issues* Product team / Vendor coordination to...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Job OverviewAs a key member of our Service Integration team at Infotree Global Solutions, you will play a vital role in ensuring the smooth operation of our services. Your primary responsibility will be to oversee the delivery of high-quality IT services that meet our business needs.Key ResponsibilitiesChange approval and incident backlog reviewCollaboration...


  • Stockholm, Stockholm, Sweden Belmont Lavan Ltd Full time

    Service Delivery SpecialistWe are seeking a skilled Service Delivery Specialist to join our team at Belmont Lavan Ltd.About the RoleThe successful candidate will be responsible for:Acting as a point of escalation for high-priority incidents and coordinating between teams when processes failApproving changes in the production environment and minimizing...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Job Summary: We are seeking a Service Delivery Manager with ITIL certification to join our Service Integration team at Infotree Global Solutions.


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Service Integration Team OverviewAs a key member of the Service Integration team at Infotree Global Solutions, you will play a critical role in ensuring that all services perform according to our business needs. This involves having a cohesive overview, operational/tactical awareness, and control of our support processes to help Product Teams provide our...


  • Stockholm, Stockholm, Sweden Belmont Lavan Ltd Full time

    We are seeking a skilled Service Delivery Specialist to join our team at Belmont Lavan Ltd.Key Responsibilities:Act as the primary point of escalation for high-priority incidents and process failures.Coordinate between teams to resolve incidents and minimize downtime.Approve changes in the production environment and ensure minimal impact on the site and...

  • Software Engineer

    4 weeks ago


    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    We are currently seeking a highly skilled Cloud-based E-commerce Expert to join our team at Infotree Global Solutions. As a key member of our Portfolio Brands unit, you will be responsible for the development and evolution of our e-commerce websites and solutions, working closely with our teams to deliver high-quality products.The ideal candidate will have...


  • Stockholm, Stockholm, Sweden Etraveli Group Full time

    About UsEtraveli Group is a leading online travel agency that provides innovative tech solutions and fulfillment capabilities for global sales of flights. With a mission to simplify complexity, we connect millions of flights and travelers worldwide, from search to trip planning and beyond.We operate consumer online travel agency brands like Mytrip, GoToGate...


  • Stockholm, Stockholm, Sweden Gelato Full time

    About GelatoGelato is revolutionizing the customized products industry by connecting world-class production facilities globally, empowering e-commerce entrepreneurs to sell their creativity worldwide with a local and sustainable approach. With no assets owned, we build software that matches supply and demand precisely, reducing waste and carbon emissions.We...


  • Stockholm, Stockholm, Sweden H&M Group Full time

    About the RoleWe are seeking a highly skilled Lead Engineer to join our Portfolio Brands unit at H&M Group. As a key member of our team, you will play a crucial role in enhancing our organization's capabilities by providing technical leadership and expertise in e-commerce solutions.Key ResponsibilitiesProvide technical leadership and guidance to the...


  • Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Job Title: Senior Service Operations LeadAbout Us:At Infotree Global Solutions, we strive to deliver exceptional services that meet the evolving needs of our customers. Our teams work diligently to ensure seamless service delivery and act promptly when issues arise.Key Responsibilities:Oversee the change approval process to maintain efficient service...


  • Stockholm, Stockholm, Sweden Teleperformance Full time

    Enhance your career in customer service by working for a renowned e-commerce company in the picturesque city of Chania, Crete. As a Finnish language customer support agent, you will be the primary point of contact for customers, providing seamless and timely assistance via phone calls, emails, and chats. Utilize your exceptional communication and...


  • Stockholm, Stockholm, Sweden Vattenfall Full time

    Job Summary:Vattenfall seeks a seasoned IT Service Delivery Manager to spearhead the development of its Network Delivery Management team. This is an exciting opportunity for a strategic leader with experience in managing large-scale IT projects and teams.About the Role:The successful candidate will be responsible for building and leading a high-performing...


  • Stockholm, Stockholm, Sweden Patrique Mercier Recruitment Full time

    Patrique Mercier Recruitment is a leading recruitment agency specializing in connecting talented professionals with exciting career opportunities that leverage their language skills across various sectors. We are currently seeking an E-commerce Customer Experience Specialist to join our remote team based in Greece.Job SummaryThis role offers the flexibility...


  • Stockholm, Stockholm, Sweden Amazon Eu Sarl, Sverige Filial Full time

    Amazon Eu Sarl, Sverige Filial is seeking an exceptional Senior E-commerce Product Lead to join our team in Stockholm. As a key member of our EU Emerging Stores team, you will play a critical role in driving customer experience improvements across the Netherlands, Sweden, and Poland.This 18-month Fixed Term Contract position offers a unique opportunity to...