ITIL Service Delivery Expert for E-commerce Operations
3 weeks ago
We are seeking an ITIL Service Delivery Expert to join our E-commerce Operations team at Infotree Global Solutions.
About the Role
This is a critical position that requires strong leadership and operational management skills. The successful candidate will be responsible for ensuring that all services perform according to business needs and take proactive steps to address any issues that may arise.
Responsibilities:
- Change approval and management
- Incident backlog review and resolution
- Product team and vendor coordination
Requirements:
- ITIL certification
- Substantial experience in providing service with ITIL principles
- Strong interpersonal, collaborative, and communication skills
- Background in Retail/e-commerce
Preferred Qualifications:
- 5+ years of experience working with ITIL principles
- DIRECT EXPERIENCE MANAGING CRITICAL BUSINESS SERVICES IN A LARGE RETAIL/ENTERPRISE-GRADE ORGANIZATION
- DIRECT EXPERIENCE MANAGING AND RESPONDING TO MAJOR INCIDENTS, PROBLEMS
Compensation Package:
Our compensation package includes a competitive salary range of $120,000 - $180,000 per annum, based on location and experience. This amount is negotiable depending on individual circumstances. We also offer additional benefits such as health insurance, retirement plans, and paid time off.
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