Customer Success Associate

15 hours ago


Stockholm, Stockholm, Sweden Qred AB Full time

At Qred AB, we are on the cusp of surpassing 200 employees and growing rapidly as a fintech scale-up bank. We are seeking a Danish-speaking Financial Services Liaison Officer to support our B2B customers via various inbound contact channels.

The role involves resolving customer errands, which can range from technical support to questions about ongoing loan applications or invoice-related issues. You will take full ownership of each errand, providing excellent customer service and driving satisfaction. Collaborating with colleagues and stakeholders, you will gain insights into various aspects of our business, including Underwriting and Collections processes.

We have recently received our banking license, and this role offers an opportunity to impact new routines and ways of working both internally and externally. As part of our diverse team of 7 people, you will learn to underwrite companies and work closely with SMV's.

Key Responsibilities:

  • Manage incoming customer inquiries via phone, chat, and email

  • Take full ownership of issue resolution and customer-facing interactions

  • Assess company eligibility for financial services

  • Contact customers regarding late invoices and help find solutions

  • Collaborate with colleagues to drive improvements and optimize processes

Qualifications:

  • Experience in customer-facing roles, preferably with phone and email communication

  • Proficiency in both spoken and written Danish and English

  • Prior experience in fintech or fast-growing companies is advantageous

Skills and Competencies:

  • Familiarity with financial products and services

  • Demonstrated ability to deliver high customer satisfaction

  • Strong sense of ownership and attention to detail

  • Curiosity and willingness to improve processes

  • Eager to learn and develop professional skills

  • Team player with excellent collaboration skills



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