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Customer Success Strategist
4 hours ago
Bannerflow is a high-growth company and one of Europe's most exciting SaaS companies. We build a Creative Management Platform that allows enterprise brands to create, publish, analyze, and optimize advertising in-house, at scale.
Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable Tech Platform for the future.
We seek a dynamic and proactive Customer Success Manager (CSM) to join our team. In this role, you will manage a portfolio of approximately 25 enterprise customers within a specific market, ensuring successful onboarding, product adoption, and overall satisfaction with the Bannerflow marketing cloud platform.
Your mission will include driving customer retention and revenue growth through strategic customer projects, quarterly business reviews, and maintaining high satisfaction levels. You will facilitate a smooth onboarding experience for new customers, drive increased usage and engagement with the Bannerflow platform, lead key customer projects, and conduct regular reviews to assess and enhance customer satisfaction.
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