Customer Experience Strategist

6 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time

We are seeking a seasoned Customer Experience Strategist to lead our retention efforts in CRM and Marketing Automation across all our brands and markets. This critical role will steer the development and execution of our customer retention strategies, ensuring their alignment with our company's overarching goals.

Key Responsibilities
  • Develop and execute comprehensive CRM and Marketing Automation strategies to increase customer retention and lifetime value.
  • Continuously assess and refine customer segmentation and targeting approaches.
  • Oversee the integration and optimization of marketing automation tools and processes, ensuring seamless campaign execution and maximum system capabilities.
  • Lead and mentor a team of CRM and Marketing Automation professionals.
  • Define, monitor, and analyze critical metrics and KPIs.
  • Challenge and improve overall customer experience to boost retention rates and enhance cross-sell activities.

This role requires a deep understanding of marketing automation platforms, CRM software, and data analysis techniques. Our ideal candidate has 5+ years of experience in developing and executing CRM and marketing automation strategies, with a proven track record of leading high-performing teams in a dynamic environment.



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