Customer Experience Strategist

4 hours ago


Stockholm, Stockholm, Sweden Scandic Hotels Group Full time
Job Description:

As our Customer Experience Strategist, you will play a key role in enhancing our CRM systems and Loyalty program. You will collaborate with cross-functional teams to drive customer engagement, improve loyalty initiatives, and enhance guest satisfaction.

Our ideal candidate has a strong background in MarTech, including e-mail and performance marketing communication. Proficiency in one or several CRM systems is also essential. Previous experience leading a team and strong technical capabilities are highly valued.

Key Responsibilities:
  • Develop and manage all platforms related to CRM, Loyalty, and Marketing communication.
  • Establish and oversee an efficient organization structure.
  • Lead and mentor team members, promoting collaboration and engagement.
  • Work closely with business stakeholders to define requirements.
  • Ensure data accuracy, system performance, and compliance with privacy regulations.


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