Customer Experience Strategist

19 hours ago


Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel - Stockholm Full time

Service Excellence

The Sheraton Stockholm Hotel is committed to delivering world-class service to its guests. We are seeking a seasoned professional to lead our guest experience initiatives, focusing on continuous improvement and excellence.

About the Job

As a key member of our team, you will be responsible for developing and implementing improvements to enhance the guest experience. You will lead the guest service team to deliver exceptional service and build strong relationships with local organizations to enrich our hotel experience.

Main Responsibilities:

  1. Lead the guest service team to deliver world-class service.
  2. Develop and implement improvements to enhance the guest experience.
  3. Build strong relationships with local organizations to enhance our hotel experience.
  4. Monitor and analyze guest feedback to identify areas for improvement.


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