Customer Experience Strategist

14 hours ago


Stockholm, Stockholm, Sweden Epidemic Sound Full time

Epidemic Sound is a global innovator in soundtracking technology.

Our mission is to empower creators to soundtrack the world.

In this Senior Product Manager role, you will play a critical part in developing the next-generation customer experience platform.

About the Team

You'll be part of our Growth Product department, working closely with talented engineers, designers, marketers, and commercial colleagues to drive innovation and growth.

This role reports directly to the SVP of product in Growth and offers opportunities for collaboration, learning, and career growth.

Responsibilities
  1. Vision and Strategy: Develop a comprehensive vision and strategy for the customer platform team, aligning with business goals and serving customers effectively.
  2. Growth and Business Alignment: Build strong relationships with growth and business teams to ensure seamless alignment and unlock key capabilities.
  3. Communication and Stakeholder Management: Expertly communicate with internal stakeholders to guarantee the right solutions, track success metrics, and keep everyone informed.
  4. Collaboration and Delivery: Collaborate with design and technical peers to ensure daily operations run smoothly, while also monitoring capabilities, happiness, resilience, and growth to empower the team.


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